If you’re a small business owner, you know that deleting conversations with customers can be a critical part of your customer service strategy. But how do you delete conversations without causing any damage to your relationship? Here are three tips to help you delete conversations without causing any damage:

  1. Make sure that the conversation is relevant to the issue at hand. If it’s not, it’s likely not worth continuing the conversation.
  2. Be clear about what you want from the customer. If they don’t understand what you’re asking, it’s likely not going to be a productive conversation.
  3. Be polite and professional when deleting the conversation. Don’t say things like “I’m sorry, but I can’t continue this discussion.” Instead, say something like “Thank you for your input and I hope that we can continue this discussion in the future.”