It’s been a little over a year since Snapchat introduced its new feature, “Snaps.” The idea was to take quick photos and videos with your friends without having to worry about the camera freezing or crashing. But some people say they’ve had trouble getting the app to work. Some say it won’t let them take any snaps at all, while others say they can only take a few before the app crashes. There’s no one answer for why Snapchat might be blocking users, but some theories include that the app is trying to prevent minors from using it, that it’s not compatible with certain devices or that it’s just not working well. If you’re having trouble using Snapchat, please reach out to customer service for help.